Property Owner FAQ

Travel Eden offers property owners and managing agents the opportunity to advertise their holiday property using a range of industry leading tools. We appreciate that the only thing that property owners really want when advertising their property is ‘Bookings’ and that’s why we’ve streamlined the process of setting up a listing with a simple and easy to use 8-step process. For further details on how to advertise your holiday property as well as review the service offered by Travel Eden, click here.

We charge a flat rate of £99 per annun in exchange for advertising and marketing of your holiday property on TravelEden.com. Payments are accepted by credit or debit card using our secure server and encrypted payment gateway. If you would like to make payment using a different payment method, then do not hesitate to get in touch.

Yes. All credit and debit card payments are processed through Protx, who are one of the worlds leading online secure payment processors. Protx achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI) and adhere to the most stringent levels of fraud screening, ensuring that customer's details remain secure throughout the transaction process.

No. Payment card details are handled solely by Protx, and are not stored or known to Travel Eden, or made available to Travel Eden personnel.

Advertising your holiday home on Travel Eden is simple. Firstly you have to register for a free account. Then you proceed to upload your listing using our simple eight step process. After you have completed your listing and made payement, the team at TravelEden will moderate and later publish live your property listing. If you would like some more information about advertising with TravelEden, please feel free to get in touch.

The Owner Dashboard is the central portal where you manage your account including editing your property listings, amending your rates and viewing your booking enquiries. The Owner Dashboard can be accessed simply by logging in to your account, however if you have not yet registered, click here to get started.

Yes. Managing your property listing on Travel Eden is easy simply login and visit the Owner Dashboard. From here you can edit all areas of your property listing, including availability, photos, rates and descriptions.

Property Stats offer owners the opportunity to monitor the performance of their advert on Travel Eden. These stats are easy to use and can be accessed from the Owner Dashboard.

Late Deals offer property owners the chance to gain more exposure for their property as well as maximise the number of booking enquiries over a particular period. You might decide to publish a discounted late deal in order to sell any leftover availability or perhaps simply use the Late Deals facility to manage any periods of low demand. It’s free to publish Late Deals and you can publish as many as you like.

To publish a late deal simply log into your Owner Dashboard and select 'View/ Edit Listings'. From this menu click on the edit property icon and navigate to 'publish a late deal' where you will be asked to enter deals of the rates and dates of the late deal. When you are finished, simply click submit.

While we would encourage all property owners to regularly update their availability calendars, we understand that some owners simply don’t like using them and that’s why we’ve made it simple for property owners to manage their availability within their Owner Dashboard. If you don’t want to update your availability calendar, no problem!

No, we're afraid not. To protect the Travel Eden community we encourage holidaymakers to review any accommodation they have stayed in on Travel Eden. While we retain control of these reviews they cannot be edited or removed, unless they conflict with our editorial policy.

When going through the process of listing a property you will be prompted to upload photos to your listing. This is a really simply process and you’ll also be able to add a short caption to each of your photos. After you’ve created your property listing, you can always go back and update your photos.

We accept .jpg, .gif and .png files.

Quality photographs represent excellent tools to ‘sell’ your property to prospective holidaymakers, however we currently do not have the facilities to scan or convert photographs sent it from owners. If you are having difficulties or would like some further advice on photographing your property, do not hesitate to get in touch.

Yes of course. Simply log into the property listing section of your Owner Dashboard to update your photographs. There is no charge for doing this, and you can change your photographs as many times as you like.

Yes. Please view our dedicated article on photographing your holiday property for a number of top tips on getting the most out of your photography.

If you are having problems uploading your photos, chances are the file sizes are too large for your Internet connection. If this is the case, we recommend optimising the file size of those photographs before trying to upload them again. Free services like Smush.it allow you to quickly an easily reduce the file size of your images. In addition, it’s worth noting that the file formats we accept are .jpg, .gif and .png. If you still have problem uploading your images, do not hesitate to contact us.

To update your availability calendar simply login and visit your Owner Dashboard. From here you can add new available and unavailable dates, update your rates and submit a ‘late deal’.

If you’ve received a booking enquiry, which you believe is fraudulent, we recommend you do not respond to it and instead you delete it. In order to protect the Travel Eden community, we’ve put together a comprehensive guide to protecting yourself from Holiday Rental Accommodation Scams, which we recommend all property owners review. If you feel you have been the victim of a holiday rental scam, do not hesitate get in touch.

We realise the importance of responding to your booking enquiries promptly and that’s why we’ve enabled SMS notification. Even if you are away from your computer or Internet connection, a short text message will be sent to your mobile phone, which notifies you that you’ve received a booking enquiry. This service is free for all of our paying advertisers and can be set up with ease from your Owner Dashboard.

To edit your personal profile, which is displayed within the ‘Meet the Owner” section and the Travel Tips member profile simply login to your Owner Dashboard and select ‘Edit Profile’.

If you have forgotten your password, simply visit the ‘Password Retrieval’ page.

If you are having technical difficulties with your account or your property listing then do not hesitate to get in touch or alternatively you can submit a support ticket by completing the form within your Owner Dashboard.